Home Networks Are Critical for Quality of Experience
While access speeds have increased, customer satisfaction rates have dropped since home networks cannot keep up – many ISPs are facing this paradox. Customers expect to experience the speeds they are paying for. If these speeds are lower than expected, they are disappointed and the Quality of Experience declines.
KDPOF and Telefónica have tested the benefits of POF with the result that KDPOF’s technology helps to provide subscribers with very high sustained connectivity speeds all around the home, levels that both wireless or powerline as backbone for Wi-Fi Mesh devices cannot reach. As Manager for client equipment in Telefónica, Marcos Benito Garcia confirmed: “Plastic Optical Fiber allows Telefónica to extend our Wi-Fi coverage by deploying a backbone in the customer’s home, which guarantees 1 Gb/s connection speeds throughout the house. This allowed the test group to enjoy our TV service and other, new services we are offering, like online gaming and 4K (also known as Ultra HD TV), in the highest quality.” Accordingly, the combination of Wi-Fi with POF can increase Quality of Experience dramatically, leading to a surge in customer loyalty.
For details, please see the white paper: