Boosting Customer Quality of Experience through Optical Connectivity
Although ISPs and Telecom have increased access speeds, customer satisfaction rates drop if home networks cannot keep up. This is particularly worrisome because Quality of Experience has become a very important differentiator for broadband service providers. Customers expect to experience the speeds they are paying for. With a Plastic Optical Fiber (POF) backbone inside the home with Wi-Fi access points, KDPOF provides end users maximum performance for both wireless and wired connectivity throughout the house. POF reuses any existing conduits in the home making these cables invisible to customers.
Sara Martin-Sanz Albendea, Project Manager with Telefónica and responsible for the project known within Telefónica as ‘Plastic Optical Fiber in the House’: “KDPOF offers a great solution for improving customer satisfaction. Quality of Experience is a key success factor for Telefónica.”
KDPOF has been working closely together with Telefónica in a trial to test the benefits of Plastic Optical Fiber. KDPOF’s technology helps to provide subscribers with very high connectivity speeds all around the home, allowing users to enjoy high-quality video streaming such as 4K IPTV, and support services such as online gaming with the lowest latency, even in home environments where more and more devices are connected and the network is becoming increasingly crowded. According to the results of the trial, the Quality of Experience can increase dramatically, leading to a surge in customer loyalty.
Please watch the video how KDPOF boosts Quality of Experience through optical connectivity.