ISPs and Telecom operators are offering higher and higher access speeds. At the same time, users at homes are interconnecting more and more devices and to the Internet. This translates in a crowding of the network that has to carry all this traffic between the devices and to/from the internet.
Despite the significant investments made in broadband networks in order to keep pace with the consumer’s increasing demands, the home network has been left behind. ISPs and Telecom operators offer higher and higher Internet access speeds, but they have ignored issues and challenges in deploying this in the end users homes. As a result, ISPs and Telecom operators are experiencing degrading customer satisfaction levels. The paradox is that the customer satisfaction reduces whilst the offered Internet speed increased. … Read more →